When serving customers with disabilities, should you primarily interact with their able-bodied companions?

It is essential to directly interact with customers with disabilities rather than primarily communicating through their able-bodied companions. This approach upholds the principles of respect and dignity for all customers. Engaging directly with individuals with disabilities fosters an inclusive environment and allows them to express their needs and preferences without intermediary influences. It demonstrates acknowledgement of their autonomy and rights.

When interacting with customers, recognizing their presence and addressing them directly can lead to better service outcomes. This not only helps in building rapport but also ensures that the customer feels valued and empowered to share any specific requirements they may have regarding their service experience. In situations where assistance is needed, it is still best practice to involve the customer as much as possible in the conversation, allowing them to participate actively in the dialogue about their needs.