When providing service to customers with disabilities, what should you generally avoid?

The most appropriate choice in this scenario is to recognize the importance of being mindful when interacting with customers with disabilities. Generally, avoiding assumptions about a person's needs is crucial because everyone has unique experiences and preferences. Consequently, making assumptions can lead to misunderstandings or disrespect.

Providing physical assistance without it being requested can be well-meaning but may also come off as intrusive, as some individuals are capable of managing their own activities and may prefer to do things independently. The key is to ask and understand their preferences first.

While offering unsolicited help may also seem kind, it is often more effective to wait for customers to request support. Speaking too quickly can make communication difficult for anyone, particularly those with hearing or cognitive disabilities, but it is not as directly related to respecting autonomy as avoiding assumptions is.

Ultimately, understanding individuals’ unique preferences and abilities ensures that you provide the most respectful and effective service.