What should you do if a customer expresses dissatisfaction with a product selection?

When a customer expresses dissatisfaction with a product selection, the most effective response is to apologize and ask what they were expecting. This approach acknowledges the customer's feelings and shows that you value their opinion. By apologizing, you demonstrate empathy, which can help diffuse any frustration the customer may have. Following up with a question about their expectations opens up a dialogue that can lead to a better understanding of their needs.

This interaction allows you to gather valuable information about what the customer is looking for, which can guide your recommendations. Engaging in this way can help in finding a more suitable product for the customer, fostering goodwill and potentially turning their experience around into a positive one.

The other responses do not address the customer's concerns adequately. Ignoring their feedback can lead to further dissatisfaction and damage the customer relationship. Trying to convince them to accept the product despite their dissatisfaction may come across as pushy and dismissive. Lastly, changing the subject diverts attention away from the customer's concerns and does not resolve the underlying issue, which can leave the customer feeling unheard.