What question do you ask to get feedback to see if the computer software met expectations of the customer?

To determine whether the computer software met the expectations of the customer, asking how the software has worked for their specific needs provides direct insight into its effectiveness and functionality from the user's perspective. This question encourages customers to share their experiences and evaluate the software based on their unique requirements and objectives.

Understanding whether the software fulfilled its intended purpose for the customer is crucial as it encompasses various factors, including usability, performance, and overall satisfaction. The response can reveal whether the software not only met basic expectations but also how it addressed specific challenges or enhanced the customer’s workflow.

The other options are more focused on auxiliary aspects of the service rather than the core experience with the software itself. For instance, questions about delivery or installation issues, while important for assessing service quality, do not directly evaluate whether the software meets the customer's functional needs. Similarly, asking about new features used does not provide a thorough understanding of the overall effectiveness and satisfaction level of the software relative to the customer's expectations.