What is an acceptable way to welcome a new customer while assisting another?

Making eye contact with the new customer and informing them that you will assist them shortly is a highly effective way to create a welcoming environment. This approach acknowledges their presence and shows that you value their time, even while attending to another customer. It establishes a connection and builds rapport, making the new customer feel seen and respected.

This method also helps in managing expectations by letting the new customer know they will receive assistance soon. In customer service, communication is crucial; by signaling your intent to assist soon, you contribute positively to their experience and reduce any potential frustration from waiting. Overall, this response supports a welcoming atmosphere and fosters a sense of trust and goodwill.