What action should you take if you overhear your boss giving incorrect information to a client?

Providing the correct information to the client is the best course of action in this situation. This approach demonstrates your commitment to professionalism and customer service by ensuring that the client receives accurate information. By directly addressing the need for correction in a respectful manner, you assist in maintaining the credibility of both your boss and the organization, which ultimately fosters trust with the client.

It's also important to consider the context; if the client is an important or long-term customer, correcting the information promptly becomes even more crucial for maintaining a good relationship. Offering the correct name communicates respect for the client's needs and enhances their overall experience with your organization.

While it might seem more respectful to wait until after the conversation to speak with your boss, doing so could lead to misunderstandings or perpetuate misinformation that might negatively impact the client's experience. Ignoring the situation would certainly allow the misinformation to continue, potentially damaging the organization’s reputation. Immediate correction, on the other hand, can prevent such outcomes and enhance customer satisfaction.