If your store does not offer the particular product the customer is looking for, what should you do first?

When a customer is looking for a specific product that your store does not carry, suggesting alternatives that your store does offer is the most constructive approach. This option demonstrates a commitment to customer service by actively seeking to meet the customer's needs, even if the exact item is unavailable. By recommending similar products, you can keep the customer engaged and potentially lead them to make a purchase that fulfills their requirements.

This approach also helps to reinforce the value of your store by showcasing the variety of options available, potentially leading the customer to discover new items they may not have considered otherwise. It indicates that you are attentive to their needs and willing to provide helpful solutions, which can enhance the overall shopping experience and build customer loyalty.