If the return policy is clearly displayed, do you still need to mention it at the time of sale?

In a customer service context, even when a return policy is clearly displayed, it's still important to mention it at the time of sale. This practice reinforces transparency and ensures that customers are fully aware of their rights and options regarding returns or exchanges. By verbally communicating the return policy, you help eliminate any potential confusion or misunderstandings that might arise later.

Additionally, mentioning the return policy can also enhance customer satisfaction. It shows that you care about providing them with all of the necessary information to make their shopping experience as smooth as possible. This can also build trust, as customers appreciate when service representatives take the time to help them understand the terms of their purchase.

While having the policy displayed is valuable, personal engagement at the time of the sale adds a layer of service and attentiveness that can significantly improve customer relationships.