After a customer tries on a watch and inquires about changing the band, what is the best closing phrase?

The best closing phrase in this scenario is to offer to replace the band for the customer. This response directly addresses the customer's inquiry about changing the band, demonstrating attentiveness to the customer's needs and preferences. By offering a specific action — in this case, replacing the band — it creates an opportunity for the customer to make a decision right away. This phrase also signals a willingness to assist and provides a tangible next step in the buying process, fostering a positive and proactive customer service experience.

In contrast, other options may not effectively guide the conversation towards closing the sale. For instance, suggesting to look at more styles may lead to further indecision rather than moving towards a purchase. Asking about payment can feel abrupt and may not take into account the customer's current thought process about their decision. Mentioning future sales, while potentially informative, does not address the customer's immediate interest in the watch and could detract from the urgency of the current purchase. By focusing on the customer's specific request, offering to change the band is not just relevant but also positions the customer closer to making a purchase.